How to Contact State Departments of Revenue during the Coronavirus (COVID-19) Pandemic 

Alabama

DOR requesting taxpayers to limit in‑person visits to the taxpayer service centers. Take advantage of the website for information and answers to your questions, use My Alabama Taxes (MAT) to file and pay taxes, or call 334‑242‑1170 to receive additional assistance.

Arizona

Effective March 30, 2020, those requiring in‑person assistance at DOR’s three customer service locations in Phoenix, Mesa and the Southern Regional Office in Tucson must make an appointment with a department representative. They can do this by emailing AZTaxHelp@azdor.gov or calling 602‑716‑ADOR (602‑716‑2367). Taxpayers can also submit forms, correspondence, and questions directly to DOR staff through the AZTaxHelp@azdor.gov email.

Additional resources are available on websites — AZDOR.gov or AZTaxes.gov. Telephone assistance is available on Customer Care line at 602‑255‑3381 or 800‑352‑4090, Monday through Friday, 8 a.m.‑5 p.m.

Colorado

Offices are closed to the public through April 18, 2020. Help is available online.

Connecticut

The Connecticut Department of Revenue Services (DRS) has suspended walk-in services to the public at its four branch offices (Hartford, Bridgeport, Waterbury and Norwich), effective at the end of business. All business with the DRS can be conducted electronically, by telephone, or by written correspondence.

Delaware

Delaware has temporarily closed all Public Service offices and discontinued face‑to‑face service throughout the state until further notice. Taxpayers are asked to use online services at Revenue.Delaware.gov to ensure that they remain compliant with all tax filing and payment obligations. If you are unable to find a solution through Revenue’s online services, “please call our public service group at 302‑577‑8200, and we will provide you guidance.”

Florida

All DOR offices in Florida are temporarily closed to the public. Taxpayers adversely affected by COVID‑19 are encouraged to send questions to COVID19TAXHELP@floridarevenue.com. Property taxpayers should contact their county property appraisers and tax collectors for information.

Georgia

DOR has temporarily suspending in-person services. Taxpayers can conduct all business with the Department via online services, telephone, or designated secure lockbox locations.

Hawaii

DOTAX offices are CLOSED to the public. “Please use secure web messaging on Hawaii Tax Online or call us at 808‑587‑4242 if you have questions or need assistance.”

Illinois

DOR taxpayer phone system agents are currently unavailable. Taxpayers can still check the status of a refund, identify a PIN, or receive estimated payment information through our taxpayer assistance 800 number. During this time, limited staff will also be monitoring and responding to emails.

Indiana

All DOR customer walk-in centers are temporarily closed for in‑person assistance. Customers are encouraged to call or email DOR directly in addition to using available online services. More information is available at calendar.in.gov/site/dor/event/dor-temporarily-suspends-in-person-services.

Kansas

All DOR offices are closed March 23-April 6, 2020.

Kentucky

DOR will not receive walk-in customers for tax filing assistance, collections cases, or other tax‑related issues. Previously scheduled appointments will be canceled and rescheduled if possible. DOR representatives are available by phone or email. Taxpayer Service Center (TSC) locations and contact information may be found on revenue.ky.gov/Get-Help/Pages/Service-Centers.aspx. Please visit revenue.ky.gov/Get-Help/Pages/Contact-Us.aspx for other DOR contact options.

Maine

Maine Revenue Services (“MRS”) facilities at 51 Commerce Drive in Augusta will only be available to the public for purposes of accepting tax payments. MRS’ facilities at 135 Presumpscot Street in Portland continue to be closed to the public. Taxpayers seeking telephone assistance may still call MRS during normal telephone assistance hours from 9 a.m.-4 p.m. All MRS telephone and email contact information is available at www.maine.gov/revenue/contact.html. This includes the Taxpayer Service Center at 207‑624‑9784 and the Property Tax Division at 207‑624‑5600. At this time, MRS does not expect the COVID‑19 situation to significantly impact tax return processing.

Maryland

Taxpayer Services call center agents are no longer staffing the 800‑MD‑TAXES phone lines beginning March 24, 2020. Taxpayers must email their tax questions to taxhelp@marylandtaxes.gov. Response times may be affected as limited staff will be focused on processing tax returns and issuing refunds.

Massachusetts

All DOR tax (including Estate Tax walk‑in service) and child support walk‑in centers are closed until further notice. If you need assistance, please visit the DOR and CSE websites.

Nevada

All Taxation offices will be closed to the public. All taxpayers are advised to file and pay their taxes through the online portal, mail or via dropbox at the Taxation offices.

New Jersey

Starting March 18, 2020, and continuing at least through March 31, 2020, all walk‑in services at Division of Taxation regional and Trenton offices are closed to the public as a precaution to safeguard public health. DOT hopes to reopen on April 1, 2020. Call centers and email servicing remain operational for any inquiries. Please visit the “Contact Us” tab on the homepage for additional information.

New Mexico

All New Mexico Taxation and Revenue district offices are now open on an appointment‑only basis. Appointments at district offices can be made through the phone or email. As always, the Department’s online services remain available at tax.newmexico.gov.

North Carolina

NCDOR Service Centers remain closed to the public. Taxpayers are encouraged to utilize online and phone services to the greatest extent possible. Call 877‑252‑3052 for assistance.

Ohio

DOR has closed its walk-in center due to COVID‑19 concerns.

Pennsylvania

DOR offices and customer service call center are currently closed. That means anyone visiting a Revenue district office or trying to call the department over the phone will not be able to reach a representative at this time. Find Revenue phone numbers and answers to common tax questions at www.revenue.pa.gov.

South Dakota

Due to the Governor’s executive order, Revenue offices are closed. Staff is available via chat or at 800-829-9188 to answer your questions.

Tennessee

DOR is not currently receiving walk-in customers at our Jackson, Cookeville, and Shelbyville offices. Walk-in service remains available at our Memphis, Nashville, Knoxville, Chattanooga and Johnson City locations. Phone assistance is available at our Taxpayer Assistance Hotline 615‑253‑0600 or Tax Practitioner Hotline 615‑253‑0700, online at Revenue Help, or by email revenue.support@tn.gov.

Texas

All field offices are closed. Use Webfile to file and pay certain taxes electronically. Enforcement hotline is 800‑252‑8880.

Utah

Due to a significant earthquake, the Utah State Tax Commission’s main office in Salt Lake City is closed until further notice. The Ogden, Provo and Hurricane offices remain open. Phone and email services statewide are closed until further notice. Online services such as Taxpayer Access Point (TAP) remain functional.

Washington

All DOR offices are temporarily closed to the public. Call center agents are available to assist by phone or chat. Contact DOR at dor.wa.gov/contact-us.

[Updated March 27, 2020]